The name "Capensys" derives from a type of owl. We chose it because we are a team of "Smart Owls"– seasoned professionals who have many years of experience in senior positions as training and help desk managers or leaders of training firms. We bring our combined experience to help your training be outstandingly successful.

Sue Pasfield

Sue has enjoyed a career in e-learning for over thirty years and still remains passionate about it. Sue was one of the first people to work in interactive training, starting with Control Data's PLATO system, then ICL Fujitsu, then as a Director and founding member of TutorPro, where she spent eight years setting up the US and UK legal sectors. She has worked with the Foreign Office, Inland Revenue, Ministry of Defence, Astra Zeneca and many law firms. Sue has a degree in French and Spanish. Her personal goal is to help customers be outstandingly successful with e-learning, making it easy to create, implement, and support.

Marion Deland

After writing, editing and managing corporate publications, Marion switched to technology support and training. Marion is an accomplished developer of technology training, documentation and e-learning. She has been involved in training development and project management in leading corporations and law firms for more than fifteen years. She is a firm believer that if learning is meaningful to people, they will want to learn.

Ian Brown

Ian Brown is a customer-focused consultant who enhances the CAPENSYS team with his experience in support, product development and implementation of e-learning and policy dissemination tools. His previous customers have included NATO, BBC, Siemens, OTTO UK and a number of government departments including BIS (formerly DTI/BERR) and the National Audit Office. Ian is a member of the England Masters Hockey squad.

Janis Richman

Janis has over 30 years experience with law firms. Her expertise includes: strategic planning for training, business analysis and systems requirements, scenario-based e-learning, designing, developing and training matter centricity.

Janis provides consulting services around Goal-Based learning and performance techniques, including design, evaluation, performance management and scenario-based curriculum development. Janis is experienced in marketing communications and change management. She has exceptional user interface design skills for custom applications and add-ins.

Janis was a Manager at Baker Robbins for nine years, where she performed a diverse range of consulting services, such as business process reviews and workflow analyses in a variety of law firms and consulted with clients on Goal-Based learning and performance techniques. She designed, managed and trained matter centric computing environments for document management systems.

Janis has Masters degrees from Antioch University in Clinical Psychology and Health Services Administration.

Jo Pearson

Jo Pearson has been designing and writing e-learning courses for the past ten years. In 2000, Jo completed the Institute of IT Training's Online Trainer Course, and has built on the knowledge she gained there by creating over a hundred courses on a variety of subjects for a number of comapnies both in the UK and in the US. This, together with her experience of delivering face-to-face training, writing user manuals, application help, scripts for instructor-led training and just-in-time 'how to' guides, has contributed to Jo's extensive experience of effectively communicating information to a wide variety of people ranging from junior staff to senior executives.

Connie Chandler

Is a training veteran with a wealth of legal industry-related experience. She has worked with law firms for over 30 years as a legal secretary, word processor, administrative assistant, trainer, and training manager. She also develops training courseware and e-learning training videos, as well as software skills assessments, for legal professionals.

Connie has assisted in the development and implementation of software and conversion training for thousands of users, including project planning, courseware development, classroom training, floor support, and project assessment.

In addition to the above legal experience, Connie previously worked in the Word Support Division of Microsoft Corporation. She was also employed with Intelliteach Inc., a legal helpdesk outsourcing company, for almost ten years. During her tenure at Intelliteach, she held several positions, including Trainer, Training Manager, and Knowledge Manager.