Rollout Assistance

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We provide you with a complete set of services that enable you to roll out a new system with maximum user adoption and minimum effort and expense. Our services are designed to give you targeted training for each user, thereby reducing lost billable hours and support costs.

Our Complete! rollout services start at the planning stages of your rollout with a tailorable Marketing Plan, Training Plan and a ready-made Learning Objectives Matrix to save you time.

Users are given training that mirrors what they do on a daily basis and gets them operational on day one without over-training them. At rollout, we provide communication pieces to announce and market the new system, then use the Pathfinder to tailor scenario-based e-learning for each user.

The preliminary e-learning is followed by hands-on workshops, either onsite or via webinar, to put in practice what has been introduced in the e-learning. Following rollout, we offer floor support, a training hot-line, and the Resource Gateway to make available all the on-line reference and e-learning snippets for just-in-time coaching.

Most importantly, we offer Context-Sensitive Coaching right from the application.